Core services come from software automating the company secretarial processes, typically for larger portfolios and where the companies being administered have an international flavour. A solid example of a niche case and matter management business. Competitors in the UK would typically include Jordans, BHIS, etc but also now IRIS and other case management specialists developing systems for corporate counsel. Unusually for an institute owned enterprise, ICSA Software?s Blueprint has established itself as the clear leader in heavyweight company secretarial processing solutions. For integrated multiple company management with international reach, Blueprint is the best known brand, and the team now make as much from overseas operations as in the UK. A class leader in case specific development they illustrate well how to dominate a niche that many have tried to emulate.